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FAQ • Why did I make a payment through my personal account, but the money was not credited to the balance

The balance of the electronic payments.
When paying via personal Cabinet if the amount of the invoice is not the same as actually paid, such payment will not be transferred automatically and You need to contact online support to find and enroll your payment in manual mode.

As well as when paying directly to our "electronic wallets", funds are not automatically credited, for crediting you need to contact online support, specialists will identify your account in the system, check the receipt of the payment and credit it.

The balance of non-cash payments.
In case of payment through Bank, payment processing up to three working days.
For clients with whom the contract is signed, it's necessary to pay only from the settlement account of the organization which signed the contract, otherwise the payment will be cancelled.
For faster processing the payment through a Bank, can send the scanned copy of payment order with Bank stamp on mail accounting and also contact our online support to clarify the status of Your payment.

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