Additional functionality in voice messages (DTMF and dialer parameters)

03.10.2015

A subscriber feedback function has appeared in voice messages, now the system shows in the history of sent messages the combination pressed by the subscriber on the phone (tone dial or dtmf). The dtmf parameter has also been added in the call to client handlers. Based on this information, you can filter subscriber numbers and perform certain actions with them, for example, call back subscribers who are interested in your newsletter.

In order for subscribers to press a certain combination, you need to offer options for pressing in a voice message and describe the actions that will take place. For example, "in order for our manager to contact you, press 1".

Also, the param parameter appeared in voice messages, transmitted via the API in the form of «&param=W,I,C» or in the comments of the message texts in the form of «param: W,I,C». This parameter allows you to more flexibly adjust the time and frequency of dialing subscribers in case of their temporary employment..

• W – sets the time to wait for the handset to be picked up in seconds;
• I – wait interval before repeat in seconds;
• C – number of repetitions.

For more information, see the API section.

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